Privacy Policy

Effective September 2, 2026

This Privacy Policy explains how LinenFlow LLC (“LinenFlow”) collects, uses, and shares information when you use the LinenFlow Service. We act as a controller for account and billing data, and as a processor for the operational data our business customers enter on behalf of their own organizations.

1. Information we collect

• Account data: name, email, password (hashed), and, if enabled, two-factor settings.
• Company & operational data: company details, properties/houses, linen and cleaning configuration, work orders, schedules, and the employees/team members you add (names, and optionally email/phone).
• Usage data: log and device information, actions taken in the app, and diagnostic/error data used to keep the Service reliable.
• Payment data: processed by Stripe. We do not store full card numbers; we retain subscription status and limited billing metadata.
• Cookies: a session cookie to keep you signed in and essential cookies for security. We do not sell your data.

2. How we use information

• To provide, secure, and improve the Service;
• To authenticate users and prevent abuse;
• To process subscriptions and send transactional messages (e.g., sign-in codes, invites, receipts);
• To respond to support requests and communicate service updates.

3. Service providers (sub-processors)

We share information with vendors who process data on our behalf, under contract:

• Cloudflare — hosting, database (D1), and content delivery.
• Stripe — payment processing.
• Resend — transactional email delivery.
• Google — optional sign-in (if you use it).
• Slack and Breezeway — only if you connect them, to send notifications or import your schedule.

We do not sell personal information or share it for cross-context behavioral advertising.

4. Employee & team-member data

When a business customer adds employees or team members, LinenFlow processes that information on the customer’s behalf. If you are such an individual, please direct privacy requests to the company that added you; we will assist that company as needed.

5. Data retention

We retain Customer Data for as long as your account is active. After termination, we make it available for export for 30 days, then delete or anonymize it within a reasonable period, except where longer retention is required by law.

6. Security

We use industry-standard measures including encryption in transit (HTTPS), hashed passwords, access controls, tenant isolation, and secret management. No system is perfectly secure, but we work to protect your data and will notify affected customers of a material data breach as required by law.

7. Your rights & choices

Depending on your location, you may have rights to access, correct, export, or delete your personal data. Account owners can export Customer Data from the app at any time. To make a request, contact privacy@linenflow.app.

8. Children

The Service is intended for businesses and is not directed to children under 13, and we do not knowingly collect their data.

9. International

We operate in the United States. If you access the Service from outside the U.S., you consent to processing your information in the U.S.

10. Changes

We may update this Policy and will post the new effective date. Material changes will be notified by email or in-app.

11. Contact

Privacy questions: privacy@linenflow.app.