Terms of Service
Effective September 2, 2026
These Terms of Service (“Terms”) govern your access to and use of the LinenFlow web application and related services (the “Service”), operated by LinenFlow LLC (“LinenFlow,” “we,” “us”). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of a company, you represent that you are authorized to bind that company.
1. Accounts & eligibility
You must be at least 18 and provide accurate account information. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of any unauthorized use.
2. Subscriptions, trials & billing
- Plans. The Service is offered on subscription plans described at checkout. Paid features require an active paid subscription.
- Trials. We may offer a free trial. Unless you cancel before it ends, the trial may convert to a paid subscription at the then-current price.
- Billing. Fees are billed in advance on a recurring basis (monthly or annually) through our payment processor, Stripe. You authorize us to charge your payment method for all fees.
- Taxes. Fees are exclusive of taxes; you are responsible for applicable sales or use taxes.
- Price changes. We may change prices with at least 30 days’ notice, effective on your next renewal.
3. Cancellation & refunds
- You may cancel at any time from your account settings or the billing portal. Cancellation takes effect at the end of the current billing period, and you retain access until then.
- Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial periods.
4. Your data & ownership
As between you and us, you own all data you submit to the Service (“Customer Data”), including your company, property, employee, and scheduling information. You grant us a limited license to host, process, and display Customer Data solely to provide and improve the Service. You can export your Customer Data at any time while your account is active (see the Service & Data Agreement).
5. Acceptable use
You agree not to: (a) use the Service unlawfully or to store unlawful content; (b) upload others’ personal data without a lawful basis; (c) attempt to breach security, probe, or disrupt the Service; (d) reverse engineer or resell the Service; (e) send spam or abuse messaging integrations; or (f) exceed reasonable usage in a way that harms the Service or other customers.
6. Third-party services
The Service integrates optional third-party services you choose to connect — including Google (sign-in), Slack (notifications), Breezeway (schedule import), and Stripe (payments). Your use of those services is governed by their own terms, and we are not responsible for them. You are responsible for the credentials you connect.
7. Intellectual property
The Service, including its software, design, and content (excluding Customer Data), is owned by LinenFlow LLC and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback you provide may be used by us without obligation.
8. Service availability
We work to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features. Planned maintenance and factors outside our control may affect availability. The Service is provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law.
9. Limitation of liability
To the fullest extent permitted by law, LinenFlow will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data. Our total liability for any claim arising out of the Service will not exceed the amount you paid us in the 12 months before the event giving rise to the claim.
10. Indemnification
You will indemnify and hold harmless LinenFlow LLC from claims arising out of your Customer Data, your use of the Service, or your violation of these Terms or applicable law.
11. Suspension & termination
We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm or legal liability. You may stop using the Service at any time. On termination, your right to use the Service ends. We will make Customer Data available for export for 30 days after termination, after which we may delete it (see the Service & Data Agreement for details).
12. Changes to these Terms
We may update these Terms. If we make material changes, we will provide notice (e.g., by email or in-app). Continued use after changes take effect constitutes acceptance.
13. Governing law & disputes
These Terms are governed by the laws of the State of Montana, without regard to conflict-of-laws rules. The state and federal courts located in Montana will have exclusive jurisdiction, unless otherwise required by applicable law.
14. Contact
Questions about these Terms: support@linenflow.app.